We offer flexible home care services that are unique to everyone to accommodate individual client needs. These can range from 15minute check calls to 24 hour live in care. Our care packages range from short term care to long term care are always designed to meet the service user’ needs.
Eastview Healthcare Services LTD operates an effective mechanism for the receipt, recording, investigation and resolution of all complaints, in order to comply with the regulations.
Complaints and suggestions are a valued source of information regarding the quality of our service
We welcome all feedback, be they complaints or compliments. We realise that things may go wrong from time to time. Our complaints procedure allows us to effectively investigate any concerns in a fair and transparent way, allowing us to put things right as quickly as possible.
Complaints can be made: by telephone, in writing, by email or in person. All responses will be made/followed up in writing.
Complaints Can be sent to :
The Director of Operations
Eastview Healthcare Services LTD
31 Montagu Street
Tel: 01536 217884
Email: [email protected]